Rapid development & integration of Real Time Communication in Websites
by Chetan Giridhar (speaking)
- Web Development
- Technical level
Recent surveys depict that hesitant online consumers get encouraged to buy products from a website if they get a chance to communicate with a customer service representative or the merchant to know more about the product and its features. Businesses are missing the opportunity of providing the required information to end users by not providing easy communication channels and hence losing out on prospective sales.
But, development of real time communication channels like instant chat or media calls has been difficult and integrating it easily in a website has been a bigger concern. This talk describes how instant chat or media calls can be developed & integrated in a rapid way with Python modules and demonstrates the concept with a working prototype.
Online shopping or retail industry of the world is worth trillions of dollars. Forrester research estimates that US online industry alone will be worth $279 Billion by 2015!
Given the scenario, website customers have an ever-growing need of communicating with customer service representatives in real time with a live chat or media call. Businesses can not only view it as an opportunity to act quickly and be flexible in delivering specific product information to customers but also to prevent or recover from service failures & convert leads to sales!
Though critical, development teams have found it difficult to develop, maintain and integrate instant chat or media calls in their websites. Unavailability or shortage of ready-to-use frameworks has contributed to longer development cycles and made the task seam out-of-reach. As a result, real time communication in websites is often considered ‘good-to-have’ and doesn’t get the due importance.
This talk discusses about development & integration of real-time communication applications in websites. Audiences would get an opportunity to appreciate the concept with the help of a working prototype. The talk also suggests Python modules for getting the task done in a rapid & customised way.
Chetan Giridhar is a Python developer and open source enthusiast. He works as a Lead Engineer at BlueJeans Network and is an associate editor at The Python Papers. He has delivered talks and written articles on Python in magazines like LFY, AgileRecord.
He was a speaker at Pycon APAC, Singapore, 2012, PyCon India 2012, PyCon India 2011, and SciPy India 2011.
fsMgr - FileSystem Search Manager - Tornado and Whoosh (https://github.com/cjgiridhar/fsMgr)
seFS - Storage Efficient file system - Python fuse (https://github.com/cjgiridhar/seFS)